Questions & Answers

Document review happens through a multi-step process where the document is independently cross-checked at each of the translation stages. Review takes place once the document has been translated and a third party ensures the final piece adheres to all language-specific standards as well as client and end-user specifications. Upon successful completion of all phases, the project manager signs off on the final copy. Learn more about our accurate document translation process.

A certified translation is certified by a professional company to be accurate and faithful to the original. The certification is a legal document that is typically affixed to the front of the original document that was translated.

The time it takes to translate your document depends on its length and formating requirements. Longer or more complex documents take longer to translate and pre/ post-process. Learn more about how we translate texts quickly.

Acutrans is proud to offer state of the art machine translation services. Machine translation is a great tool that makes translation faster and cheaper, but is not recommended for all projects. Our dedicated Quality Team and Project Manager will review each document and advice on what is the best process to ensure translations meet your standards without sounding robotic.

Yes. Acutrans is able to provide same-day service. Learn more about our quick document translation services.

USCIS only accepts hard copy, original translations that are both certified and notarized. Acutrans provides notarized certifications with every translation and can provide hard copies with original signatures free of cost. Learn more about how to get a certified translation for USCIS.

Click here to download a list of the languages we translate into and out of.

Changes to documents do happen, and the translation team is happy to help accommodate them. Make sure to talk to the project manager beforehand if there is even a chance your document may be changed during the translation process. If changes happen after the project is completed, we will make the changes for our standard per word rate.

Yes. We can provide up to four (4) hard copies of your documents to you, free of charge. These hard copy documents can be picked up at one of our locations or mailed to you.

While we do not accept mailed documents, we are happy to accommodate faxed documents. When faxing a document, make sure to include a cover page with your contact information (including phone and email), the languages you need the document translated into, and any other important information you feel the project manager should know.

Acutrans does not give refunds or accept returns for translations. If you feel something is wrong with the translation, a project manager and Quality team will assess if any changes need to be made and will correct errors if necessary.

Humans do a much better job at processing nuances of texts and making valid decisions in translation than machines do. While machine translation is perfectly acceptable for specific documentation it sometimes lacks the cognition humans have to understand the nuances of language and causual reasonining. At Acutrans we often encourage our clients to a human-in-the-loop step is always added to maximize results. Learn more about machine translation vs. human translation.

Yes, Acutrans offers website translation services for sites of all kinds.

No, there is no minimum translation size. Acutrans will translate all texts, big or small. Reach out to the translation department to hear more about minimum fees for small translations.

Yes. All of Acutrans’ translations are both certified and notarized. Learn more about our certified document translation process.

The information we need in order to translate your document include: your name, phone number, and email address, the source and target language of the document, and the document itself. It is also important to know if you need the final file converted into a specific format so our Designer’s team can include that in the specs. Knowing your audience is also key for translators to ensure the final translation is perfectly adapted to your end-user. Contact us to get started.

At Acutrans, we assign a project manager to each account so that you get to know your translation counterpart. If you are unsatisfied with the translation project manager, we are happy to assign a new one to you.

There are many factors that go into a document translation quote. We list all the factors that go into a translation quote here. The main ones are the length and complexity of the document, your budget and timetable, and the language you are requesting for the translation. Request a quote

At Acutrans, confidentiality is our top priority. All documents are shared via encrypted file links and stored in encrypted servers. In our office, all confidential documents are kept locked and out of view in secure rooms and filing cabinets.

We accept almost every type of file format for translation including: Word, PowerPoint, Excel, PDF, JPG, Illustrator, InDesign, Publisher, etc. A PM will be letting you know if additional steps need to be taken based on the type of document or extension.

Transcreation is a combination of the words “translation” and “creation”. Regular translation focuses on accuracy and faithfulness, transcreation is about creativity and cultural relevancy. It’s commonly used in marketing, advertising, and any context where emotional or cultural impact is key. Like the name suggests, the translator is more actively creating in another language rather than translating. These translators use their cultural knowledge and creativity to a much fuller extent than in other types of translation.

Turnaround times vary by project size, scope and language, but Acutrans is known for industry-leading turnaround times and can often accommodate urgent requests.

Yes. Acutrans leverages AI-powered translation technology combined with professional human review to improve efficiency, consistency, and cost savings.

We support Word, PDF, InDesign, PowerPoint, Excel, websites, software strings, multimedia files, and many other formats.

Yes. Acutrans specializes in large-scale translation projects, including patient education libraries, websites, member communications, and enterprise content.

Localization adapts content for specific languages, cultures, and markets while maintaining the original intent and brand voice.

Yes. We regularly translate IEPs, evaluations, consent forms, report cards, parent communications, and other educational materials.

Yes. We support software, websites, mobile applications, and digital content localization.

Yes. Acutrans offers technology solutions and API integrations to streamline multilingual content workflows.

Acutrans provides website localization, software localization, mobile app localization, multimedia localization, marketing localization, eLearning localization, and multilingual content management services in over 300 languages.

Translation converts text from one language to another. Localization adapts content to the language, culture, terminology, and expectations of a specific market to create a more natural user experience.

Yes. Acutrans supports software, SaaS platforms, mobile applications, user interfaces, help centers, knowledge bases, and product documentation.

Yes. Acutrans combines AI-powered translation technology with professional human review to improve efficiency, reduce costs, and maintain quality.

Yes. Acutrans supports API integrations and can work with a variety of content management systems, translation management systems, and development workflows.

We utilize translation memories, terminology databases, style guides, and human linguistic review to maintain consistency across all content and languages.

Yes. We frequently support enterprise clients with ongoing localization programs involving large volumes of content and regular updates.

Yes. Acutrans supports pharmaceutical, biotechnology, medical device, and life sciences organizations with translation and localization services in over 300 languages.

We translate clinical trial documentation, informed consent forms, patient-facing materials, investigator brochures, regulatory submissions, package inserts, labeling, training materials, and more.

Yes. We provide translation services for informed consent forms (ICFs), study protocols, patient questionnaires, recruitment materials, clinical outcome assessments (COAs), and other clinical research documents.

Yes. We help sponsors and research organizations localize participant recruitment materials, study websites, advertisements, and patient communications.

Yes. We support translation of documents related to FDA, EMA, PMDA, Health Canada, and other regulatory submissions.

Our linguists utilize approved glossaries, translation memories, client terminology databases, and subject matter expertise to ensure consistency and accuracy.

Yes. We regularly translate patient education materials, medication instructions, patient support program content, and healthcare communications.

Yes. We can assist with the translation of adverse event reports, safety communications, patient safety information, and related documentation.

Yes. We provide Section 508 remediation, accessible PDFs, Braille production, and other accessibility services.

Through AI-powered translation combined with human linguistic review, Acutrans helps pharmaceutical and life sciences organizations reduce costs while maintaining quality, compliance, and speed to market.

Yes. We support multilingual product launches by translating and localizing regulatory, marketing, training, and patient-facing content across multiple languages and markets simultaneously.

Acutrans supports pharmaceutical companies, biotechnology firms, contract research organizations (CROs), academic medical centers, healthcare systems, and clinical research programs.

Clinical trial translation services involve translating documents used throughout the clinical research process, including study protocols, informed consent forms, patient recruitment materials, clinical outcome assessments (COAs), investigator brochures, and regulatory documentation. Accurate translation helps sponsors and research organizations enroll diverse populations while maintaining regulatory compliance.

Informed consent form (ICF) translation ensures study participants fully understand the risks, benefits, procedures, and requirements of a clinical trial in their preferred language. High-quality translations help improve participant comprehension, support ethical research practices, and facilitate compliance with IRB and regulatory requirements.

Acutrans provides pharmaceutical localization services for patient-facing materials, websites, software platforms, training content, labeling, marketing materials, and global product launch documentation. Our localization process adapts content linguistically and culturally for target markets while maintaining consistency and compliance.

Regulatory translation services involve translating documents required for submission to regulatory agencies such as the FDA, EMA, PMDA, Health Canada, and other global authorities. Examples include clinical study reports, product labeling, package inserts, safety documentation, and regulatory correspondence.

Yes. Acutrans supports organizations preparing documents for FDA review and compliance. We translate regulatory submissions, clinical trial documentation, patient-facing materials, labeling, adverse event reports, and other documentation requiring linguistic accuracy and consistency.

Acutrans translates medical device documentation including instructions for use (IFUs), user manuals, package inserts, labeling, training materials, technical specifications, software interfaces, quality documentation, and regulatory submissions.

Patient recruitment translation helps sponsors reach diverse patient populations by translating recruitment advertisements, websites, social media content, brochures, flyers, and study materials into multiple languages. This can improve enrollment rates and increase access to underrepresented populations.

Pharmacovigilance translation involves translating drug safety documentation such as adverse event reports, patient safety communications, periodic safety update reports (PSURs), risk management plans, and regulatory safety submissions. Accurate translation is critical for maintaining compliance and protecting patient safety.

Acutrans supports multilingual clinical research through translation and localization of informed consent forms, patient-reported outcomes (PROs), recruitment materials, study protocols, investigator documentation, and participant communications. We help research organizations engage diverse populations while maintaining quality and regulatory compliance.

Yes. Acutrans supports multinational clinical trials involving multiple languages and regions. Our technology-enabled workflows, translation memory tools, and subject matter expertise help ensure consistency, scalability, and timely delivery across global studies.

Acutrans provides translation services for Medicare Advantage plans, Medicare Part D plans, health systems, and healthcare organizations. We translate member-facing communications, regulatory documents, enrollment materials, provider directories, and accessibility-related content in over 300 languages.

Acutrans supports Medicaid agencies and Managed Care Organizations (MCOs) with translation of member handbooks, notices of action, enrollment packets, appeal forms, provider communications, care management materials, and other required member-facing documents.

An Evidence of Coverage (EOC) is a comprehensive document outlining a member’s healthcare benefits, rights, and responsibilities. Acutrans provides accurate translation of EOCs to help health plans meet regulatory requirements and improve member understanding.

Yes. Acutrans translates Annual Notice of Change (ANOC) documents for Medicare Advantage plans and healthcare organizations. We help ensure members receive clear information about changes to benefits, coverage, premiums, and provider networks.

Acutrans translates a wide range of member communications, including welcome packets, enrollment materials, benefit summaries, appeal notices, grievance communications, preventive care reminders, care management materials, and member newsletters.

Yes. Medicaid Member Handbooks are among the most commonly translated documents we support. We help health plans and Medicaid organizations provide accessible information regarding benefits, eligibility, covered services, and member rights.

Yes. Acutrans provides translation services for provider directories, pharmacy directories, and related healthcare network materials to help organizations improve accessibility for limited English proficient (LEP) members.

Notice of Action (NOA) translation services involve translating important member communications related to eligibility decisions, coverage determinations, service denials, appeals, and other healthcare benefits information.

Yes. Acutrans supports Medicare Advantage organizations with translation, localization, accessibility remediation, Braille production, and multilingual communication services.

Yes. Acutrans helps health plans support language access initiatives through professional translation, interpretation, accessibility services, and multilingual member communication solutions.

Yes. We translate enrollment applications, benefit guides, welcome packets, enrollment kits, open enrollment materials, and other documents used during member acquisition and onboarding.

Yes. Acutrans provides translation services for Health Risk Assessments (HRAs), patient questionnaires, care management tools, and member engagement materials.

Yes. We translate appeal notices, grievance acknowledgements, adverse benefit determinations, fair hearing requests, and other member communications requiring accuracy and regulatory compliance.

Yes. We help healthcare organizations translate preventive care campaigns, disease management materials, maternal health initiatives, behavioral health communications, and other population health outreach programs.

Yes. Acutrans offers Section 508 remediation services for healthcare documents, including accessible PDFs, member handbooks, EOCs, ANOCs, and regulatory communications.

Yes. Acutrans provides Braille transcription, large-print documents, accessible PDFs, and alternate formats to help organizations meet accessibility requirements and better serve members.

Acutrans combines AI-powered translation technology with human linguistic review to improve efficiency and reduce costs while maintaining the quality, accuracy, and compliance required for healthcare communications.

Acutrans supports over 300 languages, including Spanish, Chinese, Vietnamese, Korean, Arabic, Russian, Polish, Tagalog, and many other languages commonly required by Medicare and Medicaid organizations.

Organizations choose Acutrans for our healthcare expertise, HIPAA-compliant processes, accessibility services, rapid turnaround times, AI + human review workflows, and ability to support large-scale multilingual communication programs.

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