The quality of health care often depends as much on the interpreter as the provider.

Acutrans’ Medical On-Site Interpreting (OSI) service provides certified medical interpreters in over 50 languages for your hospital or medical facility. Our multicultural staff has years of interpreting experience and have logged thousands of hours of on-site medical interpreting.

 

Acutrans’ Medical Interpreters must successfully complete the following qualifications:

  • Basic interpreting skills
  • Ethics
  • Communication techniques
  • Medical terminology
  • Key health care information
  • Communication skills for advocacy
  • Professional development

 

Acutrans’ Extensive Training Includes:


  • 40 hours of classroom training
  • 40 hours of expert shadowing
  • Up-to-date textbook with medical terminology
  • Inclusion in the Bridging the Gap Registry

Evaluate On-Site Interpreter Performance Online
In order to make sure our staff is consistently providing professional service to our clients, Acutrans has developed a quick and easy online client survey to rate interpreters based on their performance. The survey can be completed in minutes, and management confidentially reviews all results. Acutrans also holds bi-annual employee workshops designed to inform and update employees on new standards, codes of conduct, ethics, and excellence in interpreting.

Scheduling and Account Management
Acutrans clients can schedule, cancel, edit, and review upcoming OSI appointments online through our secure HIPPA compliant website. Your dedicated Auctrans account representative will provide all of the integration, implementation, and training necessary for effective utilization, customization, and optimization of our system.

Reporting
Acutrans provides a variety of reports that can be customized to satisfy the specific requirements of each client. This particular utility allows for standard report queries by appointment number, service date, facility, department, patient, language, requester, interpreter, and cancelled appointment. The reporting functionality is made available online, and all reports can be delivered in Excel or PDF formats. Our company can provide a custom analysis and recommendations that will make the reporting functionality a more valuable and useful tool for your accounting departments. Acutrans will provide all the integration, implementation, and training necessary for effective utilization of this superior service.