Aspirus Medford Hospital & Clinics Now Offers Innovative Interpretation Services

(Medford) To enhance patient experience, Aspirus Medford Hospital & Clinics now offers Video Remote Interpreting (VRI) and Over the Phone Interpreting (OPI) for people with Limited English Proficiency (LEP), and people who are deaf and hard of hearing. Video Remote Interpreting provides a reliable way for patients to communicate with doctors, improving health outcomes, reducing costs, and raising the standard of care at hospitals worldwide.

The Acutrans On-Demand Interpreting (ODI) application uses state-of-the-art technology to bridge the language barrier. At the onset of any LEP or ASL appointment, patients are provided an Apple iPad with the Acutrans Interpreting application. Staff can easily select the patient’s spoken language and communicate on demand with a live, medically certified interpreter, in high definition video and audio, typically within seconds. The service also provides Video Relay Service (VRS) at no charge, for deaf and hard of hearing patients.

Interpretation is available in over 200 languages including American Sign Language (ASL), Spanish, Hmong, Laotian, Cantonese, Mandarin, and Russian, to name a few.

“The user and patient experience is our top priority,” says James Beers, Director of Business Development at Acutrans. “When our clients use Video Remote Interpreting to its full capacity, they work smarter not harder. We are excited about our partnership with Aspirus Medford Hospital & Clinics and bringing new technology to the forefront of the healthcare industry.”

Acutrans is a Midwestern-based company that provides strategic interpreting and translations solutions to healthcare providers. Combining stat-of-the-art technology with over 40 years of experience, Acutrans is an industry leader in interpretation.

“LEP and ASL patients need to know that at they can communicate with their doctor when they need to, without requiring a scheduled interpreter,” says Andrew Pudymaitis, Acutrans COO. “Video remote interpreting will allow Aspirus Medford Hospital & Clinics to provide the highest level of service and best-in-class patient care.”


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