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Terms & Conditions

Acutrans, a language translation Company (“Acutrans”) endeavors to protect your personal privacy. This Privacy Policy addresses Acutrans’s practices regarding information collected from users of the (“Site”). This Privacy Policy does not address or govern any information-gathering, use, or dissemination practices related to information collected from you other than directly through or from the Site, such as from other websites, telephone, facsimile, postal mail, personal delivery, or other or additional offline means or media.

If you have any questions about our privacy policies, please contact us via our Contact Us form or call us at (844) 900-7246. By providing your personal information to Acutrans, you signify your acceptance of the Terms of Use and agree that Acutrans may collect, use, and disclose your personal information as described herein.

Information We May Collect

Personally Identifiable Information
For purposes of this Privacy Policy, “personally identifiable information” means any information by which someone can be personally identified, including name, address, telephone number, email address, and other information incidental to providing goods or services (also referred to herein as “personal information”). We collect personally identifiable information from you only when you voluntarily provide us with this information, such as when establishing an account, contacting us with a question or comment, or signing up to receive emails about our latest products and services.

Browsing Information and Cookies
When you visit the Site, our web servers may automatically recognize certain non-personally identifiable information about you, such as your domain name, access provider, IP address, and browser language. The Site also uses a browser feature known as a cookie, which assigns a unique identification to your computer. The information collected from cookies allows us to provide better customer service to you and to improve features of our Site in a variety of ways, including by determining whether you have visited the Site in the past and which pages of our Site you have visited. If you are uncomfortable with the idea of your information being used in this way, most computer systems and web browsers offer privacy settings and options, such as disabling cookies or opting for “Do Not Track” features. [We do not override these settings or options.] However, to access certain content, features, services, products, or benefits of the Site, you may be required to provide us with certain information, including some types of personally identifying information. If you do not wish to provide such information through the Site or if you opt to utilize the privacy features of your computer system or web browser, you may be unable to obtain certain content, features, services, products, or benefits of the Site.  Acutrans is not responsible for whether these requests will be respected in their entirety by third-party services or websites.  Additionally, Acutrans is not responsible or liable for browsers that do not support these services.  If you use “Do Not Track,” disable cookies, or otherwise do not provide information to us, Acutrans is not liable for any damages, incidental or otherwise, caused by or related to your experience using our services or Site.

How We Use Your Information

By providing personally identifiable information to us, we are better able to match your interests. Acutrans may use your personally identifiable information [to communicate with you and to send you information by email, postal mail, or other means about our products, services, contests, and promotions]. In general, we use personal information collected on the Site for the specific purpose for which it was volunteered; to market, sell, or provide products and services; and to comply with any legal or regulatory requirements, process, or provisions. [In order to better serve you, we may combine information you provide to us on the Site with information from third parties, including demographic or public information]. The Site uses interfaces with social media websites or platforms that are owned and/or controlled by third parties, such as Facebook, LinkedIn, Twitter and others (“Social Media Sites”). If you choose to “like” or share information from the Site through any Social Media Sites, if you are a member of a Social Media Site the interfaces on our Site may allow the Social Media Site to connect your website visit to your Personal Data. The information that you share with the Social Media Sites will be governed by the specific privacy policies and terms of service of the Social Media Sites and not by this Privacy Policy. You should review the privacy policy of that Social Media Site before choosing to access and use any Social Media Sites, including interacting with our pages on those sites.

How We May Share Your Information

We may share information collected through the Site with our subsidiaries, affiliated companies, and like-minded business partners for the purpose of providing you with the products and services you seek from the Site.

We may employ third-party companies and individuals to facilitate our products and services, to provide the services on our behalf, to perform related services and/or to assist us in analyzing how our products are used. These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose. Federal and State Laws When using this website, on the website, or in any other media selected by you, you must obey all applicable federal, state, and local laws. The website was created and will be operated in the United States. Any use of this website that violates any applicable laws will be grounds for discontinuing your rights to access the website.

Acutrans does not disclose the data collected through the Site, including personally identifiable information, to other persons or entities for marketing purposes. We do not rent, exchange, share and/or cross-reference information, including contact information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you.

Acutrans may disclose the data collected through the Site, including personally identifiable information, to another party with which Acutrans enters or reasonably may enter a corporate transaction, such as a merger, consolidation, acquisition, or asset purchase. If Acutrans or its assets is acquired by another company, or due to any merger, reorganization or liquidation, customer information may be one of the transferred assets. Your personal information will remain subject to any pre-existing privacy policy unless you consent otherwise.

We reserve the right to disclose information about you to a third party pursuant to a subpoena, court order, or other form of legal process, or in response to a request by or on behalf of any local, state, federal, or other government agency, department, or body, whether pursuant to a subpoena, court order, or other form of legal process. Your personal information and data may also be disclosed if, in Acutrans’s sole judgment, that disclosure is appropriate to protect the life, health, or property of Acutrans or any other person or entity.

Acutrans may also use your personal data for legal purposes in order to defend or enforce any legal right Acutrans may have arising from improper use of our services or this Site.  You understand and are aware that Acutrans may be required to reveal personal data upon the request of law enforcement or other governmental body.

Managing Your Personal Information and Options

[You may use the Site without providing any personally identifiable information.]

We want to communicate with you only if you want to hear from us. If you have established an account on the Site or signed up to receive electronic newsletters or promotional emails from Acutrans, including new ideas, special offers, and event information, or to otherwise receive communications about our products and services, you will have the right at any time to opt out of receiving marketing emails or to specify which, if any, communications you would like to receive from us. Should you ever decide to delete your account, you may do so via our Contact Us form.

[If you would like to opt-out of receiving marketing via email, click the unsubscribe link on the footer of marketing emails.] If you would like to opt-out of receiving communication via postal mail, contact us via our Contact Us form, or call customer service at (844)900-7246. Acutrans will continue to send you non-promotional, service emails concerning your account, such as emails relating to available upgrades, billing and payment information, outstanding balance on your account, and other emails relating to your account and/or your use of the Site.

At your request, Acutrans will confirm what personally identifiable information it collects or holds about you, and will correct, update and/or remove such information. You may contact Acutrans for any of the foregoing via our Contact Us form. If you ask that Acutrans stops using or sharing your personally identifiable information, we will honor that request. However, Acutrans may retain records of your personally identifiable information for a period; for example, to follow-up on a request, resolve a dispute or for similar reasons or in order to comply with applicable federal, state, or local law. In addition, some personal information may also continue to be stored on back-up files for financial, legal, or technical reasons. Additionally, California Civil Code Section 1798.83 (also known as the “Shine the Light” law) permits users who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request to the email address identified above.

Notice to California, U.S.A. Residents

Except as expressly identified herein, we do not disclose a user’s personal data to any third party for such third party’s direct marketing purposes.  Thus, under California Civil Code Sections 1798.80-1798.84, Acutrans LS, LLC has no obligation to a California resident to provide further information regarding Acutrans LS, LLC’s use of the California resident’s personal data.  Any inquiries regarding this Privacy Policy and Terms of Use can be directed to our Contact Us form.

Notice to Utah, U.S.A Residents

Except as expressly identified herein, we do not disclose a user’s personal data to any third party for such third party’s direct marketing purposes.

Child Online Privacy Protection Act (COPPA) Compliance

In compliance with the Children’s Online Privacy Protection Act, 15 U.S.C., §§ 6501-06 and 16 C.F.R., §§ 312.1-312.12, the website does not permit children under 13 years of age to become users, and we do not intentionally collect information from children. By using the website, you represent that you are 13 years of age or older.

Controlling Law and Venue

It is understood and agreed that all the construction and interpretation of this Agreement and the relationship between the parties shall always and in all respects be governed by the internal laws of Illinois, without giving effect to the conflict of law’s provisions thereof.  Venue of any action brought to enforce or relating to this Agreement or arising out of the relationship between the parties shall be brought in state or Federal courts of competent jurisdiction in Cook County, IL.


The confidentiality of any communication or material transmitted to or from Acutrans via the Site or via email cannot be, and is not, guaranteed. You acknowledge that the technical processing and transmission of content via the Site may be transferred unencrypted and involve: (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting to networks or devices. Accordingly, Acutrans is not responsible for the security of information transmitted via the Site or the Internet generally.

We have put in place appropriate physical, electronic, and managerial procedures to safeguard data and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. We have a firewall to prevent unauthorized access from third parties; all data and web servers are stored in secure facilities that can be accessed only by authorized personnel; all credit card transactions occur in a secure, third party, encrypted SSL environment and are not stored on our servers or in log files.  You acknowledge that no electronic storage method or data transmission over the Internet can be guaranteed to be 100% secure.

Links to Third Party Websites

The Site may also contain links to third party websites, for the convenience of users in locating information, products, or services that may be of interest. If you access a third-party website from a link on this Site, any information you disclose on that website is not subject to this Privacy Policy. It is possible that these links may be used by third parties or others to collect personal or other information about you. We are not responsible for the privacy practices of such websites, advertisers, or third parties or the content of such websites and it is your sole obligation to review and understand the privacy practices and policies of these other websites. We do not control the use of cookies or the collection of information by these third parties, nor how they manage such information. It is solely your obligation to review and understand the privacy practices and policies of these other websites, advertisers, and any third parties.

Website Availability

Because public networks, such as the internet, occasionally experience disruptions, Sosland cannot guarantee the website will be available 100% of the time.  Although Acutrans strives to provide the most reliable website possible, interruptions and delays in accessing the website are unavoidable and Acutrans disclaims any liability for damages resulting from such problems.

Updating this Privacy Policy

We reserve the right to change, modify, add, or remove portions of this Privacy Policy at any time. You should check this page periodically for changes. Your continued use of this Site following the posting of changes to this Privacy Policy will be considered your consent to those changes.

Questions or Concerns

Acutrans and may, in its sole discretion, terminate or suspend your access to all or part of the Content or website for any reason, including, without limitation, breach or assignment of the Privacy Policy and Terms of Use. You agree that breach of any of the terms in this Privacy Policy and Terms of Use may result in the immediate termination of your access and/or give rise to civil action against you.  The disclaimers herein and all restrictions on you regarding information downloaded or obtained from the website shall survive any cancellation or termination of your right to use the website.   Official correspondence must be sent via postal mail to 9700 W. 197th Ave Suite 102B, Mokena, IL 60448.

If you have any feedback, questions, or concerns regarding privacy, please send us a detailed message via our Contact Us form; we will make every effort to resolve your concerns.

The terms and conditions of this privacy policy do not give the user any legal cause of action against Acutrans, nor do they create any duty or liability to any user by their existence.  In all cases, Acutrans retains full power to interpret and enforce these rights, and the final decision will be made by Acutrans.  Acutrans retains the final and sole right to approve or deny any user request arising under this privacy policy.

Cancellation and Refund Policy

Acutrans will refund or credit you 100% of any project cost or milestone if we receive written notice of cancellation before we have assigned the project or milestone to a translator.  In the event that we receive written notice of cancellation after a project or milestone has reached ten percent (10%) of any scope of work or milestone, Acutrans will be under no obligation to issue any refund or credit.  You agree that any amount retained or billed by Acutrans for services which you cancel at or beyond ten percent (10%) are not punitive, but only serve to compensate Acutrans for Acutrans expending the time and resources to ensure that we were able to complete your project or milestone.

Payment is due upon invoicing, and once Acutrans receives your payment in full for all services performed, we will release the finished, final translation to you.  At Acutrans’ sole discretion, we may deviate from these terms and allow well qualified, corporate clients to make payment up to thirty (30) days after the completion of a project.